Terms of Service

Welcome to NEWCOAST IMPORT&EXPORT CO., LIMITED , your premier online destination for high-quality bags. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.

1. Refund & Return Policy
At NEWCOAST IMPORT&EXPORT CO., LIMITED , we aim to provide the best shopping experience for our customers. If you are not fully satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:

14-Day No-Reason Return Window: Customers may request a refund within 14 days of receiving their order.

Item Condition Requirements: Returned bags must be unused, in their original packaging, and accompanied by all accessories (e.g., dust bags, tags, boxes).

Return Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

Refund Processing Time:

  • Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.
  • PayPal Refunds: Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days, as required by local laws.

Exceptions to Refund Policy:

  • Final Sale Items: Certain discounted or promotional items may be marked as “Final Sale” and are non-refundable.
  • Customized or Special Orders: Bags made to specific requests (e.g., personalized engravings, custom colors) are non-returnable.
  • Damaged or Worn Items: We cannot accept returns for bags that show signs of wear, stains, or damage caused by customer misuse.

For all refund requests, please contact our customer service team at [email protected] or +852 28330935 .

2. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.

By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings.

3. Additional Terms & Conditions

Order Acceptance & Fulfillment:

  • NEWCOAST IMPORT&EXPORT CO., LIMITED reserves the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.
  • Orders are typically processed and shipped within 3–5 business days, unless otherwise specified.

Pricing & Payment:

  • All prices are listed in [Currency, e.g., USD/HKD] and include applicable taxes unless otherwise stated.
  • We accept PayPal, credit/debit cards, and other secure payment methods.

Shipping & Delivery:

  • Shipping times and fees vary by location. Please refer to our Shipping Policy for detailed information.
  • NEWCOAST IMPORT&EXPORT CO., LIMITED is not liable for delays caused by shipping carriers or unforeseen circumstances, including natural disasters, customs delays, or logistical issues beyond our control.

Product Information:

  • We strive to provide accurate product descriptions and images. However, slight variations in color, texture, or dimensions may occur due to photography, monitor settings, or material characteristics.
  • Any specifications, dimensions, or measurements are approximate and for reference purposes only.

Account Responsibility:

  • Users are responsible for maintaining the confidentiality of their account information, including passwords.
  • You agree to notify NEWCOAST IMPORT&EXPORT CO., LIMITED immediately of any unauthorized use of your account or security breach.

Prohibited Activities:

  • You may not use our website for any unlawful purpose, including but not limited to fraud, harassment, or infringement of intellectual property rights.
  • Any attempt to disrupt or interfere with the functionality of our website may result in termination of access.

4. Contact Us
If you have any questions or concerns regarding our Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +852 28330935
  • Address: ROOM 1503-09, 15/F, CAUSEWAY BAY CENTRE, 15-23 SUGAR STREET, CAUSEWAY BAY, HONG KONG

Thank you for choosing NEWCOAST IMPORT&EXPORT CO., LIMITED . We appreciate your trust and are committed to providing you with exceptional service, high-quality products, and a seamless shopping experience.